Shipping & Returns

Payment Types

Payment types accepted are Master Card, Visa, American Express, Discover, PayPal, and Purchase Order.

Secure Shopping

You can shop at www.productsforautism.com with confidence. We have partnered with PayPal, a leading payment gateway, to accept credit cards and electronic check payments safely and securely for our customers.

The PayPal site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

What Makes the PayPal Site So Secure?

  • Technology
    Our state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

  • Experience
    With PayPal, you've got the industry's most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal's loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals.

  • Privacy
    PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal's Verification process.

 

Order & Processing

Most orders are processed and shipped within 2-3 business days. Weekend and holiday orders will ship the following business day. You will recieve an order confirmation email followed by a shipping confirmation email that will include a tracking number.

If paying with a purchase order, please make sure to include your name, company name, and phone number. Orders being paid with a purchase order that do not contain this information may be refused.

Shipping & Handling

Products for Autism only ships in the US. A 5% shipping and handling fee (regular ground) is applied to all products. Minimum shipping fee is $10.00.

UPS ground shipping in the continental US takes between 3-7 days to arrive.

Sales Tax

Idaho sales tax will be applied on sales to Idaho shipping addresses.

Return Policy

Everythng we sell is completely guaranteed. If you are not satisfied with your purchase, return it within 30 days for a full refund, replacement or exchange. A 20% restocking fee may apply to returns or cancellations.

Each manufacturer includes its own warranty or guarantee for each item. When you receive your order please read these carefully as each item has a period of time and conditions for which they apply.

If you receive an item that is damaged in shipment or defective, you must notify PFA immediately at 1-866-709-4344 or support@productsforautism.com for instructions on handling its return. A replacement will be sent or credit issued as soon as the item is returned.

PFA reserves the right to refuse any orders for whatever reason. The brand names, logos and trademarks are the property of each manufacturer.

Warranty & Guarantee

Products for Autism (PFA) sells only genuine products of the manufacturers it represents. The brand names and trade are the property of each manufacturer. Each manufacturer includes its own warranty or guarantee for each item. When you receive your order please read these carefully as each item has a period of time and conditions for which they apply.

W-9 Form

If your organization requires a W-9 form to be on file for vendors, you can download our W-9 form here.